Refund Policy
We understand that circumstances may change, but once the paid subscription package is selected and verification process is complete, we are unable to offer refunds for verification payments. This is because the verification process involves resources and time dedicated to verifying your identity or information.
Key Points:
* Non-Refundable After Completion: Once the verification process is finalised, no refunds will be issued.
* No Partial Refunds: There are no partial refunds for incomplete or unsuccessful verification attempts.
* Review Carefully: Please carefully review our verification requirements and procedures before initiating the process.
Exceptions:
In rare cases, refunds may be considered under exceptional circumstances, such as:
* Technical Issues: If technical difficulties prevent the completion of the verification process on our end.
* System Errors: If system errors result in incorrect charges or duplicate payments.
To request a refund under these circumstances, please contact our customer support team within 3 days of the payment date, providing relevant documentation.
Additional Considerations:
* Verification Fees: The verification fee covers the costs associated with the verification process, including identity checks, document review, and other related services.
* Timeframe: The verification process may take 0-3 business days to complete, depending on the complexity of the verification requirements.