FAQ’s

FAQ’s

1. Who is a seeker, provider or verifier?

Answer:

Seekers:

Who they are: Seekers are individuals, companies, or entities looking to enter or expand within the African market. They could be international businesses, investors, or organisations in need of credible partnerships, service providers, or investment opportunities.

What they do: Seekers use ADD™’s platform to locate and verify providers they wish to engage with. They seek detailed due diligence to ensure that the businesses or services they are interested in are legitimate and dependable.

Significance: Seekers are integral to the platform as they drive demand for verification, helping ensure that their investments or business ventures are based on solid, trustworthy information, thus minimising risks.

Providers:

Who they are: Providers are Individuals, businesses or service entities in Africa offering products, services, or investment opportunities. They range from local enterprises to larger corporations.

What they do: Providers present their offerings on the ADD™ platform and submit themselves to verification by trusted third parties. This transparency allows them to showcase their credibility and integrity to potential seekers.

Significance: For providers, verification is a critical tool to prove their legitimacy to potential international partners. It helps them establish trust, thus facilitating easier access to new opportunities and markets.

Verifiers:

Who they are: Verifiers are independent entities responsible for the due diligence process. They can be individuals or organisations with expertise in legal, financial, or operational vetting.

What they do: Verifiers perform thorough checks on providers, ensuring that the information they present is accurate, reliable, and transparent. This might include confirming business registrations, legal standing, financial health, and overall reputation.

Significance: Verifiers maintain the integrity of the ADD™ platform. Their role is fundamental in safeguarding seekers' confidence by ensuring that only verified providers are recommended, helping to mitigate the risk of fraud or unreliable ventures.

2. How does the verification process works?

Answer:

Each country has a Master Verifier, who has other sub-verifiers up to 4 tiers in different parts and regions of the country (particularly for Africa).

Verification levels are : BASIC (registration), STANDARD (BASIC+ POI + POA), ADVANCED (STANDARD + Other Statutory + ADD Account Holder Referee), ENHANCED (Advanced + visit+ Specific Requests)

When a verification process is initiated, depending on the level of verification and your country’s regulations, the process can be completed electronically (particularly for Seekers outside of Africa) using our strategic KYC/KYB partner in some cases. In most cases (particularly in Africa), the local verifier might be needed to conduct/perform other functions within the process. Please view step-by-step video guide.

3. Can I be both a seeker and provider?

Answer:

Our platform/app allows for an individual to be both depending on what functions they intend to undertake.

4. How can I find my verifier?

Answer:

When you register and request for verification, this request is automatically sent to the verifier that is closest to your registered address. In a case where further physical visit is require or documents needs to be notarized or other, the verifier will contact you.

5. Are my details secured?

Answer:

we work with world’s leading regtech firm that is fully compliant with all regulations and compliance practice. They protect and manage your data.

6. What does Africa Due Diligence (ADD™) do?

Answer:

Africa Due Diligence (ADD™) is dedicated to facilitating confident business dealings in Africa. Our platform prioritizes security and credibility by employing robust KYC/KYB procedures for both individuals and businesses. We leverage both cutting-edge AI verification technology (in partnership with a recognized KYC/KYB specialist) and local legal experts to provide thorough due diligence. This hybrid approach allows us to address the unique challenges of traditional verification systems, such as complex address verification in certain countries.

7. What industries do we specialise on?

Answer:

We serve a diverse range of users, from aerospace engineers to zoologists, connecting seekers and providers across all industries. Seekers can explore the available pool of seekers and providers and filter by their desired industries by registering on the platform. To safeguard our seekers from unsolicited contact and spam, providers do not have search access to seeker profiles.

8. How do we ensure confidentiality?

Answer:

We prioritize client data security. Our partnership with a leading global Regtech company, provides a robust and regulated platform to support this. Additionally, we employ a comprehensive approach to confidentiality, including access controls, data encryption, regular training, and continuous monitoring.

9. Our subscription packages and prices?

Answer:

PRODUCT/SERVICE PACKAGES: Service/Verification levels are :

BASIC- (registration) -Free

STANDARD- (BASIC+ POI + POA) -$20

ADVANCED- (STANDARD + Other Statutory + ADD Account Holder Referee) -$100

ENHANCED- (ADVANCED + Specific Requests)-$1000

10. Do we offer a tailor made or customised solutions?

Answer:

We have strategic partnerships with select businesses. These partners undergo a verification process. Depending on their needs and alignment with ADD, we promote their offerings through various channels, including seminars, our platform, and our social media presence. Furthermore, our platform facilitates customized verifications based on specific requests from seekers or providers.

11. How long does verification process takes?

Answer:

Verification typically takes between 30 minutes and one week, but the timeframe can vary depending on individual requirements and the timeliness of client-provided information.

Refund process

Fees are non-refundable once the verification process has commenced.

Trouble shooting advise when you have issue with the APP:

To deliver the best experience for our growing user base, we've designed our app using cutting-edge technology. This future-focused approach means our app is currently optimized for newer devices, and therefore may not work efficiently with iPhone 8 and older models, and some older Android devices.

If issue persist with the newer models, please follow the below trouble shooting:

Internet Connectivity: Please ensure you have a stable internet connection.
App Reinstallation: Try uninstalling and then reinstalling the app and wait for few minutes.
Charging Port: Check that your phone's charging port (lightning connector) is working as expected.
Further Assistance: If these steps do not resolve the issue, please contact your local verifier or use one of our other contact methods.

12. Why can’t I message a provider?

Answer:

Before you can use the encrypted messaging system, you'll need to register and complete the seeker verification process. This system is designed only for verified seekers who can initiate communication with providers.

13. Can I add more than one sector on my profile?

Answer:

Yes, you can select multiple sectors, up to a maximum of three.

14. Can I register as both Seeker and Provider?

Answer:

Dual registration (as both seeker and provider) is permitted only for those whose customers that addresses are in Africa. Users outside of Africa can only register as seekers.

15. Why can’t I search for a seeker when I register?

Answer:

The search feature is exclusively for registered seekers. The clients you can view in search results depend on your verification level. An Advanced verified seeker, for instance, can see Basic, Standard, and Advanced users (providers and seekers), but not users with Enhanced verification.

16. Why can’t I register as a business?

Answer:

First, we verify your individual identity. After that, you can add your business to the platform for verification.

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